Privacy Policy
Last updated 26 October 2026
TIVA Digital ("we", "us") builds and hosts business apps, websites and mobile apps for businesses of every kind. This policy explains what information we collect through tiva-digital.com and our client portal, why we collect it, and the choices you have.
What we collect
- Contact form: your name, email, phone number, business name and message, so we can reply to you.
- Client portal accounts: your name, email, phone number and password (stored only in scrambled, one-way form), plus the date of your last sign-in.
- Client business records: the company details, services and invoices we keep for the businesses we work with.
- Website analytics: on the public pages, Google Analytics records anonymous usage such as pages visited and device type. It is not used on the client portal.
- Spam protection: the contact form uses Google reCAPTCHA to check that a real person is sending it. reCAPTCHA collects device and browser information and sends it to Google, under Google's Privacy Policy and Terms.
- Technical data: a sign-in cookie that keeps you signed in, and standard server logs (IP address, browser) used for security.
How we use it
- To reply to enquiries and provide the services you have asked for.
- To issue invoices and show you your own invoices and services in the portal.
- To keep the website secure and understand how it is used, so we can improve it.
We do not sell your information, and we do not use it for advertising.
Google account access
Our portal can connect to a Google Drive account owned by TIVA Digital, solely to store copies of our own database backups. It requests access only to files the portal itself creates (the drive.file permission). It does not read, change or delete any other files, and data obtained through Google is never shared with anyone or used for any other purpose. Our use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. Access can be removed at any time from the portal or from your Google account's security settings.
Who we share it with
Only the service providers needed to run the site: our web host (GoDaddy), Google (analytics, reCAPTCHA spam protection and backup storage), and, where you ask us to, payment or email providers. Each handles data only on our instructions. We may disclose information if the law requires it.
How long we keep it
Enquiries and portal accounts are kept while we work together and deleted on request when no longer needed. Invoices are kept for as long as tax law requires. Backups are kept for a limited number of days and then deleted automatically.
Security
The site is served only over encrypted connections (HTTPS). Passwords are stored in one-way scrambled form, portal access is limited by role, and each client can see only its own records.
Your choices
You can ask to see, correct or delete the personal information we hold about you, or to close your portal account, by emailing hello@tiva-digital.com. You can block analytics cookies in your browser settings.
Changes
If we change this policy we will update the date above. Significant changes will be shown on this page.
Contact
TIVA Digital · hello@tiva-digital.com